Refund policy

Our "It Works" Guarantee

Every Steel Toe Systems product is a digital download (templates, spreadsheets, fillable forms and documents). Because files are delivered instantly and can't be "returned," we handle refunds a little differently than a store that ships boxes. Here's exactly how it works.

If something is wrong with your file

If a file won't open, a formula is broken, the product is confusing to use, or it isn't what the description said, email us within 30 days of purchase. We'll personally help you get it working, send a replacement, or give you a full refund for that product, whichever you prefer.

Wrong product or duplicate purchase

Bought the wrong trade's version, or bought the same thing twice? Email us within 30 days and we'll swap it for the right product or refund the duplicate.

Upgrading to a bundle

If you bought a single tool and then decide you want the full trade bundle, email us within 30 days and we'll credit what you paid for the single tool toward the bundle.

What we can't refund

Because digital files can't be returned once downloaded, we don't offer refunds for change of mind when the product works as described.

Memberships

Crew, Foreman and Owner memberships can be cancelled anytime, and you won't be billed again. Cancelling stops the next renewal. We don't refund the current billing period, and you keep access until it ends. If you were charged by mistake or something isn't working, contact us and we'll make it right.

How to request a fix or refund

Email hello@steeltoesystems.net with your order number and a short description of the problem. Prefer to talk? Call or text (704) 218-9611. A real person will reply within 2 business days. Approved refunds go back to your original payment method; your bank may take 5 to 10 business days to post it.